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The Democratic Alliance (DA) wants an investigation into the City of Johannesburg's backlog of rate clearance certificates, which is holding up the transfer of thousands of houses around the city.
The backlog, which has yet to be quantified, but is believed to have run into “thousands” of certificates, is being blamed on the city's implementation of SAP. The matter has also been taken up by the Johannesburg Attorneys' Association (JAA), which has threatened to take the matter to court if it is not resolved.
The project, code-named Phakama, has recently been in the spotlight after it received a SAP Quality Award, for its successful implementation, according to the city's website despite numerous complaints from residents over inaccurate bills and delays in selling houses.
The city started rolling out SAP in November and December last year, with the pilot phase in the west of the city. Further rollouts were scheduled to run between February and May. The project was expected to wrap up in June. However, the city has not confirmed whether the project has been finalised.
Phakama is the city's plan to move from disparate legacy systems onto an integrated platform that aims to provide better functionality in metered services, billing, collections, customer service and payment processes.
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