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Seacom says it has secured re-route alternatives for its clients as it is not sure how long it will take to repair its cable. These alternatives are also not providing relief to South African internet users.
However, access for South Africans trying to use international website is still blocked as “too many users moved over to the alternative,” which caused the alternative to fail. Seacom says this morning that they are again looking at an alternative.
Yesterday’s statement said: “Seacom has successfully secured a number of restoration options for its clients through other international connectivity providers, including cable networks. This effectively provides customers with alternatives to re-route services and restore connectivity. These restoration solutions are now being actively implemented.”
The exact cause of the problem is still being investigated, but the current assessment points to a technical issue on the Seacom cable offshore to the north of Mombasa, Kenya.
Whilst the repair process is expected to last a minimum of 6-8 days, the actual duration is unpredictable due to external factors such as transit time of the ship, weather conditions and time to locate the cable.
