After investigating complaints from users about reception on the iPhone 4, Apple has discovered a major flaw in one of its formulas for the smartphone.
The smartphone manufacturer says it was surprised to read reports of reception problems, since the iPhone 4 has been the most successful product launch in Apple's history, with 1.7 million units being sold in the first three days. “It has been judged by reviewers around the world to be the best smartphone ever, and users have told us that they love it.”
Apple says gripping almost any mobile phone in certain ways will reduce reception by one or more bars. “This is true of iPhone 4, iPhone 3GS, as well as many Droid, Nokia and RIM phones.”
User complaints were that the iPhone 4 drops around four or five bars when tightly held in a way that covers the black strip in the lower left corner of the metal band, according to the manufacturer. It admits this is a far bigger drop than normal.
“We have discovered the cause of this dramatic drop in bars, and it is both simple and surprising.” Apple says investigations showed that the formula it used to calculate how many bars of signal strength to display is “totally wrong”.
It explains that the smartphone generally displays two more bars than it should for a given signal strength.
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